Tag: Sales

Yesterday I had a brief but rememberable conversation. I talked to a physical therapist who owns a small but interdisciplinary medical training center. The medical training center is offering physical therapy as the major health service. In Germany, the public health insurance is covering physical therapy. As a result, all patients of her physical therapy are accustomed to getting the health service without paying for it.

The day of an executive is limited and gatekeepers exist to filter out all the bullshit which comes in. However, can gatekeepers counterproductive for a business? How can leaders properly train their outer office staff to avoid the rejection of interesting and profitable partnerships, products, and opportunities?

“Quit or be exceptional. Average is for losers.”

This quote is taken from Seth Godin’s book “The Dip” gave me the chills when I read it. The question Seth Godin answers in his book is: what makes some few organizations, teams, and individuals so successful while others vanish in mediocrity?

Yesterday a paying customer has been physically assaulted and literally with dragged by force of his United Airlines flight. The video has been recorded by several passengers. And it is shocking enough itself. The worst part was yet to come.

Two days ago I received several calls during the day. My phone was on mute for a few hours while I was attending a course in university. Usually, I try to call back every call but two days ago I thought: “If it was important they would’ve left a voice mail”. Yes, you are right, they didn’t leave a voice mail. So I forgot about calling these numbers back.